Accessibility Statement

(Version 2.0)

This statement applies to content published on www.trustpilot.com and to the products and services provided by Trustpilot, including for consumers and businesses. 

At Trustpilot, our mission is to be a universal symbol of trust. One of the ways we can achieve this is by making our platform open and accessible to everyone. We are  committed to accessibility across our services in line with applicable accessibility standards. 

Compliance status 

Trustpilot is taking steps to improve the accessibility of its platform. We regularly review conformance and accessibility standards and we will remediate any identified accessibility gaps. 

We assess our accessibility against the WCAG 2.2 AA criteria. These guidelines define how to make web content more accessible for people with disabilities and more user-friendly for everyone. 

Although the European Accessibility Act, which came into force on 28 June 2025, is not directly relevant to Trustpilot’s services, we are committed to supporting clients who integrate Trustpilot into services which are required to comply with these new accessibility requirements. 

Accessibility is embedded into our design and development practices. Our Design System supports consistent and scalable implementation using semantic elements, keyboard navigation, screen reader compatibility, and variable font support. Designers and content specialists apply inclusive principles around contrast, hierarchy, and interaction patterns. Engineering teams employ automated tools such as Axe and eslint-a11y, along with manual testing, to ensure usability and compliance. These tools and methods are part of a larger, company-wide commitment to accessibility.

Technical specifications 

Trustpilot relies on the following non-exhaustive list of technologies to work with the particular combination of web browsers and any assistive technologies or plugins installed on your device:

  • HTML

  • WAI-ARIA (Web Accessibility Initiative - Accessible Rich Internet Applications)

  • CSS

  • JavaScript

  • Voice Over

These technologies are relied upon to conform to the accessibility standards used, and we are in the process of improving support for other technologies.

Support 

We welcome your feedback on the accessibility of Trustpilot. If you encounter accessibility barriers, have questions, or need assistance, please let us know. 

We aim to respond to accessibility-related feedback within 15 business days. 


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